This Privacy Policy ("Policy") outlines the practices of BTC Tours and Travels Private Limited ("Company", "we", "us", or "our") regarding the collection, use, processing, storage, disclosure, and protection of personal data when you access or interact with our website www.btctravels.com ("Website") or use our travel and visa-related services ("Services"). By accessing our Website or using our Services, you acknowledge and agree to the terms of this Policy.

1. Company Details

BTC Tours and Travels Private Limited
C-9/94, Sector-8, Rohini,
New Delhi, Delhi – 110085, India
Website: https://www.btctravels.com
Email: info@btctravels.com

2. Information We Collect

We may collect and process the following categories of personal data:

A. Personal Information

Full Name
Email Address
Residential Address
Date of Birth
Passport Details
Travel Preferences
Payment Information (processed through secure third-party gateways)
Any additional details required for travel bookings, itinerary planning, or visa processing
B. Automatically Collected Information

When you access our Website, we may collect:

IP Address
Browser Type and Version
Device Type
Pages Visited
Referring URLs
Time Spent on Website
Cookies and tracking identifiers
C. Third‑Party Information

We may receive personal data from:

Travel partners (airlines, hotels, DMCs)
Visa application centers or embassies
Payment processors
Analytics and marketing partners
3. Purpose of Processing Personal Data

We process your personal data for the following lawful purposes:

To provide, manage, and fulfil travel bookings, visa services, and related support
To communicate confirmations, updates, alerts, and customer support responses
To comply with applicable laws, regulations, and government requirements
To enhance and personalise your Website experience
To process secure payments via third-party payment gateways
To conduct analytics, service improvements, and performance optimisation
To send promotional communications (only with your consent where required)
4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal bases for processing include:

Contractual Necessity: To provide requested travel and visa services.
Legitimate Interests: For analytics, security, fraud prevention, and service improvement.
Legal Obligation: For compliance with immigration, tax, accounting, or regulatory requirements.
Consent: For sending marketing communications, using optional cookies, or processing sensitive documents.
You may withdraw your consent at any time by contacting us at info@btctravels.com.

5. Sharing of Personal Information

We may disclose your data to the following categories of recipients:

A. Travel & Service Partners

Airlines
Hotels & accommodation partners
Destination management companies
Transportation providers
Visa facilitation centers, embassies, and consulates
B. Technical & Operational Partners

Web hosting & IT service providers
Payment processors
Marketing & analytics tools
Customer support platforms
C. Legal Compliance

We may share personal information when required by:

Government authorities
Immigration or visa departments
Courts, tribunals, or law enforcement
We do not sell or rent your personal data.

6. Data Transfers (GDPR Compliance)

Your information may be transferred to and processed in countries outside your home jurisdiction. Whenever we transfer data internationally, we ensure:

Adequate safeguards (such as Standard Contractual Clauses), or
Transfers required for service fulfilment (e.g., sharing data with hotels or embassies)
7. Data Retention

We retain personal data only as long as necessary to:

Complete your bookings and provide services
Comply with legal, regulatory, or audit obligations
Maintain business records for tax purposes
Data that is no longer required is securely deleted or anonymized.

8. Your Rights (GDPR / CCPA)

Depending on your jurisdiction, you may have the following rights:

Under GDPR (EU Residents):

Right to Access
Right to Rectification
Right to Erasure ("Right to be Forgotten")
Right to Restrict Processing
Right to Data Portability
Right to Object
Right to Withdraw Consent
Under CCPA (California Residents):

Right to Know the categories of data collected
Right to Request Deletion
Right to Opt-Out of data selling (we do not sell data)
Right to Non‑Discrimination for exercising privacy rights
To exercise any of these rights, contact us at info@btctravels.com.

9. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking tools to improve performance and user experience.

A. What Cookies We Use

Essential Cookies: Required for core website functionality.
Performance Cookies: Assist with analytics and site optimisation.
Functional Cookies: Enhance user experience and preferences.
Marketing Cookies: Used for remarketing or personalised ads (only with consent).
B. Managing Cookies

You may disable cookies via your browser settings. Please note that disabling essential cookies may affect Website functionality.

Cookie Policy

This Cookie Policy explains how BTC Tours and Travels Private Limited uses cookies when you visit www.btctravels.com.

1. What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience.

2. Why We Use Cookies

We use cookies to:

Enable core Website functionality
Improve site performance and analytics
Personalise user experience
Deliver relevant marketing content (where applicable)
3. Third‑Party Cookies

Certain third parties (such as analytics platforms, ad networks, and social media providers) may set cookies through our Website.

4. How to Control Cookies

You may adjust your browser to block or delete cookies. Instructions vary by browser.

For questions regarding cookies, contact info@btctravels.com.

10. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect personal data. However, no method of transmission or storage is completely secure. We strive to protect your information but cannot guarantee absolute security.

11. Children's Privacy

Our Website and Services are not intended for individuals under 18. We do not knowingly collect information from minors.

12. External Links

Our Website may contain links to third‑party sites. We are not responsible for their privacy practices, content, or security.

13. Updates to This Policy

We may modify this Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.

Continued use of the Website indicates acceptance of the updated Policy.

14. Contact Us

For privacy-related inquiries, rights requests, or additional information, contact:

BTC Tours and Travels Private Limited
Email: info@btctravels.com
Website: https://www.btctravels.com